Shipping policy

Last Updated: September 2026

Thank you for shopping with eOutlet. We aim to make your order and delivery experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Locations

We currently deliver orders within Pakistan.

Delivery availability may vary depending on the product and the destination address. If a particular location cannot be served, we will contact you using the information provided with your order.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.

3. Estimated Delivery Time

After your order has been processed and dispatched, estimated delivery times are generally:

  • Major cities: 2–5 business days
  • Other areas: 3–7 business days
  • Remote areas: 5–10 business days

These are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier service, weather, public holidays, security conditions, and other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, eOutlet may offer free shipping promotions or special delivery offers. Any applicable offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

When tracking information is available, it may be provided to you through the contact information associated with your order.

If you have not received your order within the expected delivery period, please contact us with your order number so we can assist you.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/area
  • City
  • Province
  • Postal code, where applicable
  • Active phone number

eOutlet is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Courier Contact

Our delivery partner or courier may contact you by phone or message to confirm your address or arrange delivery.

Please ensure that the phone number provided during checkout is active and reachable.

8. Failed Delivery Attempts

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or delivery is otherwise unsuccessful, the courier may make another delivery attempt or return the parcel to us.

Additional shipping charges may apply if an order needs to be reshipped because of incorrect customer information or repeated failed delivery attempts.

9. Delayed Deliveries

Although we work to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • Courier delays
  • Natural disasters
  • Road closures
  • Security restrictions
  • High order volumes
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers when a delivery is delayed.

10. Damaged Packages

Please inspect your package when it arrives.

If your package appears seriously damaged or the product inside is damaged, please contact us as soon as possible and provide your order number along with clear photographs or videos of the package and product.

We will review the matter and assist you according to our applicable Return & Refund Policy.

11. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us as soon as possible.

Please provide your order number and relevant photographs or other information that may help us investigate the issue.

12. Order Cancellation Before Dispatch

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it, and the applicable Return & Refund Policy will apply.

13. Contact Us

If you have any questions about shipping or delivery, please contact our customer support team:

eOutlet
Email: eoutlet14@gmail.com
Phone / WhatsApp: +92 343 4563498

Customer Support Hours:
Monday–Saturday: 10:00 AM–6:00 PM (PKT)
Sunday: Closed

We’re happy to help with questions regarding your order, delivery status, or shipping concerns.

Thank you for shopping with eOutlet!